Pounds of Customer Service

[CaptainTom]

I decided to sign up with Pounds lab because they have a desk here in Ft. Worth.
I've had issues with UPS, etc. and was happy to find out that I could have my work sent there to be picked up.
I downloaded their software (PROS) and was muddling through it .....
I called the desk at 7:30am and left a message to see if they had some online tutorials that I could find to help me with the software. They open at 8:30am, but about ten minutes after I left my message, Cheryl called and said that there were no tutorials but if I wanted to stop by she'd help me with it....
I went today and in about an hour I learned more than I thought was possible..

That's the kind of service that makes you glad to be someones customer.

[bondarnes]

That's why I have been a Pounds customer for over thirty years!!

[Ahh!]

I love Pounds for all of the customer service reasons and a lot more!

Originally Posted by CaptainTom

and in about an hour I learned more than I thought was possible..

Eh, uh, oops, this is the biz talk, so I'll play nice.


I am glad I support Pounds when I hear about someone else having a positive experience. Our labs don't get enough credit for what they do. We charge clients for quality, depending on our labs to deliver. I tout our ability to deliver superior results because of the lab work we depend on. Its a win all the way around.

[doctahjones]

humm, i'll give them a shot...just signed up. as long as they're not like $5 more a print i'm down for using a local lab.

[toverman]

Face-to-face help is another reason to shop "locally."

[digidawg87]

I'm not local but I've been using Pounds for over twenty years.

[Cajungaltx]

They were really nice at the TPS booth - and I have their catalog here on the cute little thumbdrive they gave me. I heard mixed feedback from some folks on them - so it's nice to see input from some of ya'll who've been using them for years.

[w9ctm]

I've been using them for only one year. But we have only been in business for one year. My partner and I chose them because they do have a local counter here in Austin. They have been nothing but helpful for us. The local counter closes at 1:00 p.m. because they spend 1-5 p.m. each ady providing training for their PROS software. We figured it out for the most part and would stop in and ask a question. regina here in Austin would walk us through anything we wanted to know.

I also like the idea of picking up the prints at the lab counter. If there is an issue, you can take care of it right there.

[MulberryLane]

Where is Pounds?

[CaptainTom]

Amanda
Google is your friend.

www.google.com then type in Pounds Labs and voila, the answer to all your questions.

[SpeedRacerSlots]

havent used pounds in years (primarily because i moved out of Ft.Worth), but i put many a print through there in the film days.

[MulberryLane]

Originally Posted by CaptainTom

Amanda
Google is your friend.

www.google.com then type in Pounds Labs and voila, the answer to all your questions.

Thanks dear (smacking myself on the head)

[ngoduyviet]

I signed up for Pound when they were in my working building, then they moved. Now I'm stuck with a different lab.

[photopam]

I got their info at TX School and haven't had a chance to try them out yet. Thanks for letting me know of their customer service!

[bondarnes]

Originally Posted by ngoduyviet

I signed up for Pound when they were in my working building, then they moved. Now I'm stuck with a different lab.

You can still use Pounds. Just upload your order and a few days later you get your prints. Mine come UPS.