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IS this normal?

This is a discussion on IS this normal? within the Business Talk forums, part of the Business Discussion category; Is it normal for people to contact you for services but then take for ever to get back to you? ...

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IS this normal? - 07-05-2007, 05:02 PM


Is it normal for people to contact you for services but then take for ever to get back to you? I have heard that things are done very differently here from what I am used to.
And if someone cantacted you by phone or email, you reply, how long do you wait to follow up again if you don't hear from them? Or do you say forget it?
Where I come from people are very impatient so this is all new to me. But we are being told from lots of people that it is just the "south Texas " way!?!
So is that it? Or am I just paranoid lol
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07-05-2007, 05:13 PM


I've been contacted by brides about a wedding, and then halfway though the negotiation dance they just drop off the face of the earth. I just let them go... if they want me they'll contact me again.

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07-05-2007, 05:25 PM


some flake, some dont

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07-05-2007, 05:35 PM


OK thanks.
We have just found this in everything here, customer service, our builder etc.... So I was just wondering lol.
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07-05-2007, 05:39 PM


I think Michael's got it nailed....not sure it is just a southern thing...there are definitely a fair share of flakes out there

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07-05-2007, 05:49 PM


Thanks Renae
I guess I am just too impatient period lol
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07-05-2007, 05:51 PM


No...you are just "in business" and want to act like it. Some people don't want to act professional, but want you to act it...then get ticked off when things go wrong..it's the "it's all about me" attitude...let's not go down that road!!!!!

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07-05-2007, 06:03 PM


haha
that won't be good :D
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07-05-2007, 10:37 PM


Including our initial reply, we contact each and every inquiry five times! The first two are done on the first week of the inquiry, and the next two on the following week.

Additionally, we send each inquiry a survey and they are added to our image of the week club (which is found in my signature).

On our contact page we have a check box that the prospect can fill out if they do not want to be contacted, which they never check because why would they be filling out the form in the first place.

The image of the week program is nice because it is an automated thing, and it jogs the prospects mind every week until they opt out of the mailing list.

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"Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derilicts. Persistence and determination alone are omnipotent."
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Last edited by Aric C. Hoek; 07-05-2007 at 10:39 PM..
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07-05-2007, 11:27 PM


Awesome thanks Aric.
I greatly appreciate your links too.
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