RANT: OvernightPrints.com is NOT so Overnight.

[Abel]

I have had bad luck every time I deal with those people...

It's been well over a year since I've used them so I thought I would give them another chance.

I have an event I am shooting Tomorrow night (Thursday May 8th) and I desperately needed some business cards made in order to hand out which included proof gallery login info etc.

Thursday May 1st
I upload the files and pay with PayPal and got Next Day Air UPS Shipping to make sure I get them within 1 week.

Friday May 2nd
I call to ask why order still shows no payment, they explain that theres a 5 day waiting period for PayPal paid orders and i was informed that and their site did mention that when i paid but i overlooked it.. my bad. no problemo... So I pay right then with a credit card and am told they will be printed Friday night and shipped out Monday.

Monday May 5th
Order shows to be printed but thats it. no shipping information.

Tuesday May 6th
Order still shows printed only and then later that day a tracking number is issued. even though one is issued does not mean it has shipped.

Wednesday May 7th
First thing this morning I check the order to see if its been shipped and it hasn't.. still! just a tracking number has been issued. I mean I only order 100 business cards for crying out loud. I call them this morning and all the guy can tell me is exactly what I see on my end... big help huh?! He did email the shipping facility to see what the hold up is and he told me to call back late this afternoon.

I explained to him I need these tomorrow... I will not wait til the end of the day to make that call, I will call back every couple of hours or so instead to ensure that these get shipped out today. If I wait til the end of the end then I may have waited too long for somebody to actually do something about this..

to be continued...
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This place just drives me crazy... I am going to have to find a better solution preferably one thats local even though it will cost more I am sure the customer service and reliability will be much better... which in my book is much worth it!

I think they should change their name...

OverNightPrints-ButNotSoOverNightShipping.com

[Steelsun]

Good to know.
Crazy on Paypal wait - really crazy.

[ST77]

I have had nothing but trouble with over night prints.

[Robin Binder]

Thats who we use, but never did the overnight selection. It's good to know just in case. We do keep them busy and usually refer them. We should rebel and all slam them with complaint emails. lol

[carrbowl]

I had this rant with them awhile ago. Why do you name yourself "overnight prints"...unfortunately I like their quality and price. Not sure if I will use them again or not.

[Abel]

UPDATE:

Just called back and the guy I dealt with this time was much more helpful than the one I spoke to earlier.

He said that it should have shipped out on Monday and I should have gotten it today. note to self: i still dont see that as "Next Day Air" shipping...

Anyways he said it was shipped out on Tuesday and is scheduled to be delivered tomorrow by noon. Ok I can live with that since the event is later that evening.

He even said he'll be issuing me a full refund on shipping since the order did not get here as it should have. I placed a $15 and paid $32 to get it next day air... so the $32 will be refunded to my card. Not too bad... much better customer service this time around...

Now hopefully they do show up tomorrow before noon... heehee

[princessmocha]

Good luck, Abel!
I used them once but I don't really like the result, so I switched to vistaprints. I like them so far...quality is good!

[Donner]

Just make sure they give you back the full amount. I had similar issues and was offered a refund on shipping or 10 percent off the next order. I took the shipping, but was only refunded a partial amount.

[Dakinetx]

Abel
not knowing exactly the design etc. you ordered but that sounds STEEP/Long.

I ordered biz cards locally. They "fandangled" my artwork for free. 1,000 cards, glossy, rounded corners, colour, doubleside printed, 5 day expedited, less than $100!

[JMI]

Hrmmm... I've used Overnight prints twice and didn't really have any problems but neither was I in a hurry to get my order. I was satisfied with the quality of the product.

I placed an order with gotprint.com for 5000 cards on the 4th. (Couldn't resist the price.) I'm waiting to see how they turn out.

[dbphotos]

Glad they appear to have taken care of it. I've never had any issues like this.

[JMI]

GotPrint update:

5/4 Order placed for 5000 business cards
5/8 Rcvd email that order had shipped but UPS had no info for the tracking number provided.
5/9 (Same)
5/12 UPS now only reports that they have received the billing information. No estimated delivery date.