2 Pack of Lexar 8GB 400x CompactFlash Card for $34.95

[dmcantrell]

I got mine in the mail sometime last week. I was out of town so I don't know the exact day.

@Rick - Adorama is one of the two "reputable" online photo/video retailers (in my opinion). I know you had a less-than-pleasant experience with them this time, but this probably was a very high-traffic item that probably sold out quickly with lots and lots of website hits. The logistics of this sort of transaction would be a challenge for any retailer, even the "big ones". The fact that you did not receive any sort of order confirmation should have been a red flag the moment you placed the order. It's too bad that you've sworn off their services, many users complete their orders successfully every day.

[rhoffart]

I have no problem with the fact they are out. That's understandable, heck it was an impulse buy and I'm in no hurry. I even blew off the fact that I was not told they are on back-order, I blamed it on my spam filter.

But when I call, and I tell the I'm having a problem, and their standard procedure is to dump you back into the automated system. It happened three times, and the fourth guy was going to do the same until I started getting loud.

Also, I totally disagree with not having an option to talk to a live person if your having a problem, but if your making a purchase the phone gets answered (live) within seconds.

I'm glad they have happy customers ... but I'm not one of them.

[HelenOster]

'

[HelenOster]

Originally Posted by rhoffart

But when I call, and I tell the I'm having a problem, and their standard procedure is to dump you back into the automated system. It happened three times, and the fourth guy was going to do the same until I started getting loud.

Firstly, please accept my apologies; I'm not surprised that you are frustrated and cross - in your position I have little doubt that I'd be feeling the same way.

Please give me the chance to look into what went wrong, and if I can, to put this right.......

I discovered just yesterday that these cards were reduced in price to make way for a new packaging release by the manufacturer; we have been promised that the new inventory will arrive into our warehouse today. The new price is $79.95, (less for bulk purchases).
However, I'd like to try and find your order in the system to see what might be done to honor the price at which you ordered.
Could you please email me directlywith your order number; better still, forward me a copy of your order confirmation, and I'll take it from there. Helen@adorama.com

In relation to the poor level of customer support..... that certainly needs investigation and I'd welcome your help with that.
Could you please advise me of the time(s) and date you were trying to call in and the number you called from - so I can try and establish whether it was system failure due to the high call volume, or human

[crazeazn]

Had no idea we had Helen on here! Awesome!

[HelenOster]

Originally Posted by crazeazn

Had no idea we had Helen on here! Awesome!

I did get a tip-off.......

[crazeazn]

Originally Posted by HelenOster

I did get a tip-off.......

I see you doing alot of damage control on Fredmiranda!

[HelenOster]

Originally Posted by crazeazn

I see you doing alot of damage control on Fredmiranda!

Hmmm....it isn't supposed to be 'damage control'.............my role is more of a customer advocate.

Believe me, if Adorama staff or systems cause problems for customers I'm on it faster than a ferret down a rabbit hole!

[Killjoy]

Originally Posted by crazeazn

Had no idea we had Helen on here! Awesome!

We do now!

Originally Posted by HelenOster

I did get a tip-off.......

Thanks Helen.

[rhoffart]

Wow, this is an unexpected plesent surprise. I'm over it for the most part. The call was yesterday around 11:00 am CST.

If you can add an option to talk to a Rep. If you are having problem, that would solve all my concerns.

I called the 800 number on the website, top right corner, I think.

[boomerd35]

Nicely done, Adorama.