I think the Cust. Service Dept at B&H has a restraining order on me now - (long read)This is a discussion on I think the Cust. Service Dept at B&H has a restraining order on me now - (long read) within the Open Talk forums, part of the General Information category; After I clicked the "Live Chat" button on B&H 's page to initiate a chat session, the following occurred. I ...
(#1)
  | | Forum Regular
Posts: 605 Join Date: Nov 2008 Location: Houston, Texas Real First Name: Marv Camera: Canon Xsi, 5D Mark I, 5D Mark II, Kodak disc 4000, Kodak MAX disposable Can Others Edit My Photos: Yes iTrader Rating: 8  LIKES Received: 1 LIKES Given: 0 | I think the Cust. Service Dept at B&H has a restraining order on me now - (long read) -
06-09-2009, 03:37 PM
After I clicked the "Live Chat" button on B&H's page to initiate a chat session, the following occurred. I think I scared the guy.... Quote:
Welcome to Live Chat at the B&H Photography Department. Please wait while we connect you to an agent who will be able to assist you...
You have been connected to Yossi O.
Yossi O: Hello Marv. My name is Yossi. I see your question, "Need sales help" and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.
Marv: Hello?
Yossi O: I will be happy to assist you with this, however please do note: Our live chat feature is intended for 1-2 quick questions and answers whilst shopping on our website. If you require greater details or an in-depth sales conversation, you would be asked to contact our sales division directly via telephone.
Yossi O: how may I assist you?
Marv: Hi, I am in need of a canon 16-35 F/2.8 L II, I am a loyal B&H customer, but you are out of stock and I would rather buy from you as opposed to Adorama
Yossi O: we hope to be receiving more soon, unfortunately Canon has not provided us with a delivery date for our next shipment
Yossi O: we do not know when they will be arriving next
Yossi O: we can accept a backorder for the lens via telephone, the next time we receive shipment, your order would be fulfilled
Yossi O: your card would be charged at the time you place your order
Marv: no idea of a timeframe at all? I really really need this lens
Marv: If I dont get one soon, ill be in serious trouble :(
Yossi O: I am sorry, Canon has not specified a date, I have no means of confirming or even estimating when we will receive it
Marv: Wow, seems like a lot of glass is running out lately
Marv: :(
Yossi O: yes, its unfortunate
Marv: ok
Marv: i understand
Marv: im really sorry, but I have to order it from Adorama
Marv: ive never ordered from them, are they a shady operation?
Marv: I feel like i'm cheating on my girlfriend or something :(
Yossi O: they are a reputable operation
Marv: I really love you guys
Yossi O: we appreciate your business, its Canon's fault ultimately
Yossi O: we cant sell what they wont stock
Marv: Oh, dont get me wrong. Im not blaming you guys at all
Yossi O: we understand
Marv: My girlfriend thinks I love you guys more than I love her
Marv: She might be right
Yossi O: thats classic
Yossi O: thank you
Marv: Come on, arent a lot of us addicted to glass?
Yossi O: yes we are
Marv: You guys are always there for me, never nag me, always honest
Marv: would never cheat on me
Marv: would never leave me
Marv: always in a good mood
Marv: If you sold wives, id buy one immediately
Marv: please forgive me for what I am about to do
Yossi O: its ok, this has been a fun read for me
Yossi O: we forgive you
Yossi O: 2 hail Mary's
Marv: I swear I will never stray as long as you have the glass i need in stock
Yossi O: and do a good deed to someone one the street
Marv: Id even pay a little more, just to buy from you guys
Marv: I always try to do at least one altruistic deed a day
Marv: even if its just holding the door open for a stranger
Yossi O: thats all one can ask
Yossi O: I wish we had the lens to sell to you today
Marv: and any super-secret canon info around the corner?
Marv: Like a 24-70 f/2.8 L II Image Stabilized?
Yossi O: believe it or not manufacturers do not share any inside info with us, mainly to protect sales on current products
Marv: Id be a personal slave to Canon if they would only come out w/ that lens in IS
Yossi O: we learn of new products when you do
Marv: gotcha
Marv: i hope to visit your store this summer when I come to NYC
Marv: to me, the B&H store would be like Mecca
Yossi O: clear your day for the visit
Marv: is it as awesome as I dream it to be?
Marv: Will i wander the aisles for hours?
Yossi O: yes you will
Yossi O: we will likely have to ask you to leave at closing time
Marv: lol
Marv: that must happen often
Yossi O: its like Willy Wonkas factory for photogs
Marv: ill bring handcuffs and chain myself to a Canon display
Yossi O: im sure our security team has a spare handcuff key
Marv: dangit
Marv: ill stage a 1 man hunger strike in front of a display of Canon Full Frame bodies
Marv: I will kneel before the 1200 f/5.6
Marv: i cant believe you actually have that in stock
Yossi O: it can be your for a pretty penny
Marv: do you have it on display?
Yossi O: I do not know honestly, I believe it was on display for a period in our Used Dept, but I do not know
Yossi O: its been a while since I have been into the storefront
Marv: OK,
Marv: l have an idea
Marv: 120k for it, right?
Yossi O: that sounds about right
Marv: that works out to $20 a month for 500 years
Marv: I'll pay you $30 a month for the next 700 years
Marv: deal?
Yossi O: I think 500/month for 20 years is a bit more of a deal, but I am not in a position to negotiate that one
Marv: lol
Marv: thats insane
Marv: the funny part is
Yossi O: you need to purchase a Sherpa if you purchase the lens
Marv: you guys say this on the lens's page:
Marv: "Businesses: Lease from $4,068/mo "
Marv: Bwahaaha!
Yossi O: that is funny
Marv: Thats more than my car and home payment
Yossi O: thats chump change
Marv: heh
Marv: im sorry yossi
Marv: I feel so cheap
Marv: so dirty
Marv: i just ordered from Adorama
Yossi O: enjoy
Marv: I feel like I need to take a shower
Marv: so
Marv: there are so many shady camera dealers in NY/NJ
Yossi O: Adorama is a good firm
Marv: OK
Marv: im trusting you
Marv: but honestly
Yossi O: you can always checkout any questionable vendor at www.resellerratings.com
Marv: could you say otherwise if you didnt think they were?
Yossi O: with a shady store I have my way of tactfully warning you
Yossi O: But I will say good things in general about Adorama
Marv: so someplace like ShadyBackstreetDigitalCameraKingsof23rdAveNYC.com?
Marv: Adorama is your biggest competitor?
Yossi O: havent heard of them, but yeah, on resellerratings.com you will see reviews on most all web stores and experiences customers have had with them
Yossi O: they are a close competitor, we are a much larger operation (when you come to NYC, stop there first, and then come to B&H and you will see a behemoth of a store
Marv: B&H is the reference standard by which all companies should be judged against
Yossi O: thank you Marv
Marv: heh.. even if you do put a dent in my bank account the size of Arizona
Marv: ok
Marv: i know you're busy
Marv: thanks for your time Yossi!
Yossi O: you're welcome Marv
Marv: Hug the 1200 f/5.6 for me, next time you see it, ok?
Yossi O: thanks for choosing B&H
Marv: Always
Yossi O: will do
Marv: peace out!
Yossi O: cheers
Your session has ended.
Thank you for contacting the B&H Photography Department. To print or receive an email transcript of your chat session, please click the printer icon. You may now close this window.
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"I am NOT a lens addict/glassoholic/lensophile/glasshead!!!... Okay, maybe just a little bit."
EF 14 f/2.8L II, EF 15 f/2.8 Fisheye, EF 16-35 f/2.8L II, EF 24 f/1.4L, EF 35 f/1.4L, EF 24-70 f/2.8L, EF 70-200 f/2.8L IS, EF 85 f/1.2L II, EF 100 f/2.8, EF 300 f/4L IS
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(#2)
| | Rest in peace John...
Posts: 10,238 Join Date: Jun 2005 Location: Dublin, TX, Real First Name: Stovall Camera: Leica M8/Leica X1/Canon 1DsMkIII/Canon 5DMkII/Leica M7/Leicaflex SL2/Ricoh GR-DIII Can Others Edit My Photos: No iTrader Rating: 17 LIKES Received: 1 LIKES Given: 0 |
06-09-2009, 03:41 PM
What's the point????
--------------------------- "The market wants a Leica to be a Leica: the inheritor of tradition, the subject of lore, and indisputably a mark of status to own." Mike Johnston | | | | |
(#3)
| | Uber Poster
Posts: 2,989 Join Date: Aug 2006 Location: Dallas, Texas Real First Name: Lisa Camera: Canon 5D Can Others Edit My Photos: Yes iTrader Rating: 4 LIKES Received: 0 LIKES Given: 0 |
06-09-2009, 03:42 PM
That's great! Very funny. Thanks for sharing. | | | | |
(#4)
| | Uber Poster
Posts: 3,661 Join Date: May 2006 Location: Norfolk Va, Real First Name: Breezy Camera: sony A 700 Can Others Edit My Photos: Yes iTrader Rating: 1 LIKES Received: 0 LIKES Given: 0 |
06-09-2009, 03:45 PM
hahaha that is funny | | | | |
(#5)
| | Premium Member
Posts: 3,893 Join Date: Jun 2007 Location: Wylie, Texas Real First Name: Janice Camera: Canon Can Others Edit My Photos: Yes iTrader Rating: 1 LIKES Received: 40 LIKES Given: 4 |
06-09-2009, 03:47 PM
Now I know why I couldn't get into the live chat, You were taking up all of Yossi's time, while you were cheating on B&H! | | | | |
(#6)
| | Uber Poster
Posts: 2,846 Join Date: Jun 2007 Location: Houston, Texas Real First Name: Richard Camera: Nikon D300 Can Others Edit My Photos: No iTrader Rating: 2 LIKES Received: 0 LIKES Given: 2 |
06-09-2009, 04:02 PM
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(#7)
| | tone-bending bas%@rd
Posts: 6,648 Join Date: Jan 2005 Location: Houston, Texas Real First Name: Jeff Camera: Nikon Can Others Edit My Photos: No iTrader Rating: 4 LIKES Received: 32 LIKES Given: 22 |
06-09-2009, 04:07 PM
Poor Yossi showed far more patience that I could have...
--------------------------- Jeff Kohn | The Majestic Landscape | Blog | More Images "The capacity to compose images is really the capacity to give coherence to sensed experience" - Robert Motherwell
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(#8)
| | Premium Member
Posts: 2,377 Join Date: Nov 2008 Location: Houston, TX, Texas Real First Name: Tony Camera: Sigma SD Camera's Can Others Edit My Photos: Yes iTrader Rating: 39 LIKES Received: 82 LIKES Given: 117 |
06-09-2009, 04:48 PM
Yossi, probably did the same thing you did to all his buddies...
Copied the chat and emailed it off....!!! Now they will probably know you..not because...of everything that transpired...but because it will be used in training...how to treat the wierdo customers....Yossi's, probably going to get a star for this one...!!!
TOO FUNNY!!!!
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Sigma SD1-M Converted to Nikon F & SD14 One Converted to Nikon F and One Converted to Leica R......
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(#9)
| | You Can't Be Serious!!
Posts: 13,314 Join Date: Mar 2005 Location: DFW, Texas Real First Name: Brad (duh) Camera: Canon Can Others Edit My Photos: Yes iTrader Rating: 12 LIKES Received: 136 LIKES Given: 33 |
06-09-2009, 05:02 PM
Hehe, that was a great read. Those support guys need a smile like that once in a while. Usually people are complaining at them.
--------------------------- Brad Barton, Grand Prairie, TX (DFW) Twitter -- Blog -- Headshots -- Portraits
Honest critiques always welcomed.
An artist is not paid for his labor, but for his vision. -- James Whistler, Painter, 1834-1903 | | | | |
(#10)
| | Permanently Banned
Posts: 15,341 Join Date: Apr 2005 Location: Fort Worth, Tx, Real First Name: Tom Camera: canon Can Others Edit My Photos: Yes iTrader Rating: 24 LIKES Received: 5 LIKES Given: 0 |
06-09-2009, 05:03 PM
Quote:
Originally Posted by johnastovall  What's the point???? | It's called the Art of conversation. | | | | |
(#11)
| | Forum Regular
Posts: 650 Join Date: Jul 2006 Location: houston, Kansas Real First Name: john Camera: Canon 5D, Leica M8, Hasselblad, Widelux F7, some lenses, etc Can Others Edit My Photos: No iTrader Rating: 10 LIKES Received: 0 LIKES Given: 0 |
06-09-2009, 06:56 PM
sounds like you were flirting with the poor guy | | | | |
(#12)
| | Member
Posts: 175 Join Date: May 2007 Location: Dallas, Texas Real First Name: Maria Camera: Canon 5DM2 Can Others Edit My Photos: No iTrader Rating: 0 LIKES Received: 0 LIKES Given: 1 |
06-09-2009, 08:08 PM
That was STELLAR!!! My husband runs a call center and gets the 'worst of the worst' callers.... he does things like this when he calls other CS centers, just because he knows how much it's a "bright" spot in their day....
I read this to him and we both cracked up.... glad you posted this!! :) | | | | |
(#13)
| | Member
Posts: 176 Join Date: Jul 2008 Location: SW Houston, Texas Real First Name: Keith Camera: Canon Can Others Edit My Photos: Yes iTrader Rating: 1 LIKES Received: 0 LIKES Given: 0 |
06-09-2009, 11:12 PM
that was pretty funny | | | | |
(#14)
| | Uber Poster
Posts: 2,864 Join Date: May 2006 Location: Stafford, Texas Real First Name: Viet Camera: Any Can Others Edit My Photos: Yes iTrader Rating: 35 LIKES Received: 33 LIKES Given: 4 |
06-10-2009, 01:59 AM
LoL Thanks for the good read. I worked in IT support before and could really use a good laugh like this sometime 
--------------------------- Blog | | | | |
(#15)
| | Uber Poster
Posts: 2,970 Join Date: Dec 2007 Location: Katy, Texas Real First Name: Donna Camera: Nikon D80, D700 Can Others Edit My Photos: Yes iTrader Rating: 2 LIKES Received: 9 LIKES Given: 10 |
06-10-2009, 09:05 AM
oh my.... that was hilarious.
I love B&H.... lol. My favorite part was the use of 'whilst'.... lol...
--------------------------- "Dying people lie too. Wish they'd worked less, been nicer, opened orphanages for kittens. If you really want to do something, you do it. You don't save it for a sound bite."
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