installing flash--problems..

[carrbowl]

I need to install flash...it keeps saying i don't have it, yet when I download it,run it, it says complete. Then when I try to use the tutorial that requires flash, it says I don't have it??? This is not the first program I have used that has had this issue...what's up??

[Breezy]

Hey renae, I had this issue and I had to actually use an adobe uninstaller to get it to work. I used their unistaller and it worked perfectly. I wound up googling to figure that out lol

[carrbowl]

well I've googled..and I've unistalled, reinstalled, installed something else they said would make it work..and still notta...which also means I'm clueless on my quickbooks. Whoever said that was it was self-explanatory, forgot to explain it to this self!!!

[srwatters]

More data please, OS and browser names and versions.

[carrbowl]

Sorry Scott..I know better. Windows XP Firefox. I have gone thru all the steps again that said what to do if something is wrong. I even checked to see if the flash player is downloaded correctly...it says it is. I turned of my firewall to see if that was the problem..no go. I wonder if firefox has something blocking it??

[Gambit]

Is possible. Have you tried with the Infernal Exploder? (IE)

[srwatters]

I believe that you have to make sure you download the FF version of the plugin. Sometimes the browsers get confused and you get the IE version installed, but not the FF flavor. The Adobe website is supposed to auto detect the browser you are using then give you the right one, but we all know how well 'P' mode works

[carrbowl]

ok I've checked it is the FF version 10.0.22.87

carrbowl added 11 Minutes and 54 Seconds later...Double Post Merged Below

So I used IE and downloaded from there...went back to the original quickbooks file...viola...it works????

Thanks for helping!!!