Insurance is no guarantee that a shipping service ....

[Hogleg 44]

Insurance is no guarantee that a shipping service will pay a claim
Posted Friday, Sep. 18, 2009
http://www.star-telegram.com/news/story/1620393.html

[Cajungaltx]

The flimsy boxes one - sorry - I agree they shouldn't pay on that one. You don't ship valuable stuff in a poorly made box... that's just insane to me.

The other one though - wow - that one they owe in my opinion.

We always have the UPS store package stuff for us - and if it's 'truly' valuable - we have them go the extra trouble of double boxing it - they'll secure it in one, then fill a second, slightly larger box with those peanut things. and put the box in the bigger box and send that. I have yet to have something arrive broken...

[cooltouch]

I build custom guitars and, unfortunately, I have to ship them to my clients. A couple of years ago, I shipped a guitar to a client in New York City. I sent it via the USPS, Priority Mail, insured. The guitar arrived, damaged. It had been packed very securely, and I had pasted several fragile stickers all over it, for all the good it did. In order for that sort of damage to have occurred, it would have to have been dropped from a considerable distance, at least 3 or 4 feet.

My client had not kept the box. Big mistake. But I filed the claim anyway, and I did not file the claim for the value of the guitar. I filed a claim for the cost of repair, which was about $200. It was denied, and of course, it was denied because the box was not available as evidence of mistreatment. Moral to this story and something I tell all my clients now, is keep the box and all its contents if there has been any damage in shipment.

Basically, like most any insurance company, the USPS is going to deny ANY claim it thinks it can get away with denying.