July, 2009: Lisa treated me to a Freestyle watch. It was cool.
Match, 2011: Freestyle watch band explodes.
I take the watch to REI. On the way through the door we were distracted by the kayaks. OK, REI can be the most dangerous retailer ever.

About an hour later I remember the watch in my pocket. I pull it out and discuss my options with the very helpful staff.
1. New watch band.
2. Straight trade for the identical Freestyle model.
3. Trade for any item in the store. Pay the difference.
I picked Door #3. $16.00 later I had a nice new Swiss Army watch.
I still own the first thing I ever bought from REI way back in the 70s. A summer weight goose down sleeping bag. If anything ever happens to it, I know they will stand behind it.
Good gear. Good people. Good place to do business. I wish they sold camera equipment.

We'll go back and fondle kayaks soon.
ps: The receipt was at home. They had the information in their computer.