Why do tech support people

[Breezy]

think you are so stupid?
I mean seriously.
They all no matter what company say
I promise/guarantee/etc... that this will work and then when it doesn't they have to figure something else out.
I am on with Sony before I send my camera back.
I am tired of them trying to make out like we are complete idiots. I didn't buy a camera I don't know how to use. And obviously there is a problem with NOTHING is in focus at F13

[chloew]

Originally Posted by Breezy

think you are so stupid?:

Because many people are.

Originally Posted by Breezy

I didn't buy a camera I don't know how to use.

Many people do.

There are plenty of "professional" photographers that don't know how to use a camera.

[AndrewCCM]

I would change, Many to Most personally.

[Breezy]

Well apparently they are idiots cause at this point the butthead disconnected from me and didn't fix my problem.

[Michelle Allmon]

Because most people are, and it is impractical for them to work for hours troubleshooting something (or replace it) when it turns out the power was off. So they have to start with the power. It is annoying but they have to do it that way.

[Adcox]

Also, a lot of call centers are located over seas. They have a checklist they go by step by step. No matter how familiar you are with your equipment they will start with " is the product turned on? Is it plugged directly to your electrical outlet" ect.
It's enough to drive you insane but that's how they do it.

[AndrewCCM]

Originally Posted by Adcox

Also, a lot of call centers are located over seas. They have a checklist they go by step by step. No matter how familiar you are with your equipment they will start with " is the product turned on? Is it plugged directly to your electrical outlet" ect.
It's enough to drive you insane but that's how they do it.

EXACTLY. Corporate greed not Customer Service.

[Howard Barlow]

Do you have a lens on the camera?

[Wes]

In my experience, the problem is usually between the keyboard and the chair. We have to work to the lowest common denominator. It's rare that we run into people who actually know what they're doing.

[Dobick]

I have found long ago, that even though I work in IT, when dealing with places like Dell support, it is easier and quicker to get where you are needing to go, and get what you are needing, if you just play along with everything that they say -- if they say reboot, then say "Ok" count to 15 and come back to the conversation with a "That didn't work. Now what?" instead of trying to get them up to speed with everything that you have already figured out. Even if you know that there is a problem with the onboard power converter diode that has gone out in twenty of the 300 computers you have rolled out, it is just easier to jump through the hoops than fight them on it.

[studiocygnet]

Heck, I think you're doing well if you get one that you can understand. I always have to keep asking them to repeat what they've said over and over and over and

[Howard Barlow]

Originally Posted by Wes

In my experience, the problem is usually between the keyboard and the chair. We have to work to the lowest common denominator. It's rare that we run into people who actually know what they're doing.

That's why the favorite response is, "Ok, now let's format your hard drive." That means the support has reached the last line on the flip chart.

I always remember when my 13 y.o. (now 30) was talking to the support guy on a new computer that would not get fully booted up. I knew nothing about computers, but he was quite adept. As I listened to him describe the problem, every couple of times he had to restate it, he brought it down a notch or two, as the tech had no idea of what he was describing. He finally got to the point I understood what he was saying.

Finally, he told the guy, "Wait a minute, I see the answer to my problem. I have a return sticker for the shipper."

There are a lot of great techs out there, and a lot of people who will likely poke their eye out with the computer, but sometimes, pulling your hair out is the only answer for either side.

[L Stegall]

Originally Posted by Howard Barlow

I always remember when my 13 y.o. (now 30) was talking to the support guy on a new computer that would not get fully booted up. I knew nothing about computers, but he was quite adept. As I listened to him describe the problem, every couple of times he had to restate it, he brought it down a notch or two, as the tech had no idea of what he was describing. He finally got to the point I understood what he was saying.

Finally, he told the guy, "Wait a minute, I see the answer to my problem. I have a return sticker for the shipper."

My husband has used that one before too - that has gotten us kicked up a notch to get some real help, but good grief, it took forever to get there and left me thinking, Dude, I do not want a D*ll.

[Breezy]

OK well I gave up on calling as I called 3 times got the same idiot that couldnt' speak English and it sounded like he was on a cell phone.
I did the live chat thing
The guy Assumed he helped he didnt' and disconnected.
Got some other guy.
THey all swore it would fix my problem.
But obviously it didn't cause I still am not getting "sharp" photo.
Even in the studio shots if it is more than one person the focus is off bad. Way too much back focus.

[UberPhLuBB]

I've got a friend who used to work at the computer repair counter at CompUSA.

It seems unreal, but the constant stream of stupid questions, impossible requests and avoidable problems people dumped on him all day long are astonishing. I'm amazed he lasted there as long as he did.