Maybe I was a little too harsh?

[iCe]

Or maybe not...

I feel so lucky to be a valued customer... I would feel a lot more honored if they would ship my @$_)*(#$_@# item... buttheads...

Tiger Direct said-

On Sat, 15 Dec 2007 12:54:47 -0800 (PST)
"TigerDirect.com Help Staff" <iodo@help.tigerdirect.com> wrote:
> Dear Valued Customer:
>
> We do apologize for the inconvenience, but the item you
>ordered is a drop ship item, which means that the item is
>shipped directly from the manufacturer to you. Dropped
>shipped item may take 7-14 business days to ship. Once
>your order ships you will receive a confirmation with
>your tracking #. We apologize or any inconvenience and
>thank you for your patience..
>
> Thank you for visiting our website. We at Tiger Direct
>appreciate your business. If you have further inquiries
>and reply to this email, please make sure to include your
>entire message, so we can address it appropriately.
>
> Sincerely,
> Alana
> TigerDirect.com Web Response

To which I responded:

You didn't look at my order did you. I placed the
order on November 19, 2007. Today is December 15, 2007.
Note that the month has changed and that we are almost
to the 19th day of the new month. That means that we are
well beyond the 7-14 day shipping time that you noted in
your response. I placed the order through you. That makes
me your customer and you the party that is responsible for
getting the items that YOU invoiced me for shipped to me.
All I want you to do is hold up your end of the deal so
that I don't have to report your company for fraudulent
activity.

[billbunton]

I dealt with them once, many years ago. It took them 7-14 days to ship items they had in stock... Though I never had any desire to anyway, I swore I would never do business with them again when they tried to stop Apple from calling 10.4 "Tiger".

You weren't harsh enough :-)

[dbphotos]

I've actually had good experiences with them, but a similar experience currently with Buy.com. I ordered an item 11/24 and logged into the USPS "Sortation Center" in Dallas on 11/25 and I still haven't received it. Buy.com kept saying; wait, wait, wait and now they say they don't have anymore in stock and will submit a claim for me. So now I have to file a claim w/my cc company and won't use Buy.com again.

So, I don't think you are too harsh. Companies have got to step up with customer service to keep business. There is too much competition on pricing these days, customer service is one of the few things that can set them apart. I have to say that I've never had these problems with Amazon, which are the biggest.

[frostedglcok]

didn't sound harsh to me at all.

[iCe]

Originally Posted by billbunton

I dealt with them once, many years ago. It took them 7-14 days to ship items they had in stock... Though I never had any desire to anyway, I swore I would never do business with them again when they tried to stop Apple from calling 10.4 "Tiger".

You weren't harsh enough :-)

But they apologized for my inconvenience and all that I should probably forgive them... but I ain't gonna They were the only game in town when I bought from them... now they say "it's not my fault. Its' a drop shipped item."

[jerrykr]

while I would like to side with you, and do have sympathy for your situation, I think that you must realize that when you order from an online company who operates in this business model, that the people you are directly dealing with do not have direct control over actual delivery. It is very likely that they have applied the same pressures to their supplier (or greater) that you have applied to them.

Take Amazon for instance. They do not physically stock or ship ANYTHING of the millions of products that they offer. They depend on their reputation and clout with their suppliers to actually get product to you. In most cases, it works well. I use Amazon successfully all the time, but I understand how they operate, and would not be too surprised at a glitch once in awhile.

[iCe]

Originally Posted by jerrykr

while I would like to side with you, and do have sympathy for your situation, I think that you must realize that when you order from an online company who operates in this business model, that the people you are directly dealing with do not have direct control over actual delivery. It is very likely that they have applied the same pressures to their supplier (or greater) that you have applied to them.

Take Amazon for instance. They do not physically stock or ship ANYTHING of the millions of products that they offer. They depend on their reputation and clout with their suppliers to actually get product to you. In most cases, it works well. I use Amazon successfully all the time, but I understand how they operate, and would not be too surprised at a glitch once in awhile.

Maybe so... personally... I think that if you sell something, you should make an effort to get the item to your customer in a timely manner. If you can't get it to your customer in a timely manner then you shouldn't shrug your shoulders and say "oopsie". The reason customer service is in the toilet is that we, the customer, allowed it to go that way.

I do business with Amazon, B&H, and a lot of other online companies and I don't have this kind of problem, ever.

[HotHolly]

Originally Posted by iCe

I do business with Amazon, B&H, and a lot of other online companies and I don't have this kind of problem, ever.

I ordered a lens via Amazon from a 3rd party vendor. They had a good rep. Not a good experience. It took over 2 months to get the correct lens in my hands. I paid for express shipping. ha ha ha. It really wasn't funny. The 1st lens they sent me wasn't for my camera. Usually when a company botches something like that, they upgrade shipping or throw in something to make you happy with them again. Nope, not these people. 8 WEEKS! It was supposed to be 3 days. I guess everyone screws up royally once in a while. Ok, Im done.

[frostedglcok]

Originally Posted by HotHolly

I ordered a lens via Amazon from a 3rd party vendor. They had a good rep. Not a good experience. It took over 2 months to get the correct lens in my hands. I paid for express shipping. ha ha ha. It really wasn't funny. The 1st lens they sent me wasn't for my camera. Usually when a company botches something like that, they upgrade shipping or throw in something to make you happy with them again. Nope, not these people. 8 WEEKS! It was supposed to be 3 days. I guess everyone screws up royally once in a while. Ok, Im done.

dang... that's terrible... (no sarcasm)

[johnastovall]

Originally Posted by HotHolly

I ordered a lens via Amazon from a 3rd party vendor. They had a good rep. Not a good experience. It took over 2 months to get the correct lens in my hands. I paid for express shipping. ha ha ha. It really wasn't funny. The 1st lens they sent me wasn't for my camera. Usually when a company botches something like that, they upgrade shipping or throw in something to make you happy with them again. Nope, not these people. 8 WEEKS! It was supposed to be 3 days. I guess everyone screws up royally once in a while. Ok, Im done.

I'll bet that was Adorama.

[iCe]

Originally Posted by HotHolly

I ordered a lens via Amazon from a 3rd party vendor. They had a good rep. Not a good experience. It took over 2 months to get the correct lens in my hands. I paid for express shipping. ha ha ha. It really wasn't funny. The 1st lens they sent me wasn't for my camera. Usually when a company botches something like that, they upgrade shipping or throw in something to make you happy with them again. Nope, not these people. 8 WEEKS! It was supposed to be 3 days. I guess everyone screws up royally once in a while. Ok, Im done.

Ouch... but... you're still their valued customer right?

[robh1920]

Hmmm, I have had good luck with Adarama and Amazon... My new lens will be here tomorrow around 1pm according to tracking...

I agree with Ice, if I subcontract with someone, its me that is responsible and I have to deal with the contractor I hired not my customer. I will do what ever it takes to make the customer happy, not tell them to wait another few weeks.

I think the problem here is the fact that they dont take time to see the problem. Your email was probably not read all the way

It went like this:

blah, blah, blah, blah...still waiting on order, blah, blah, blah,

auto reply: please be patient... it take two weeks to get it...

just my guess.