help finding company info.

[carrbowl]

You guys are always so full of useful information, so I'm hoping you can help!! So for Christmas we bought a portable DVD player for a kid...the battery is not staying charged. So since it is still under warranty, I called the company and got a recording saying the number is not good and no other info is available. Emailed them and got the email back. Any suggestions??

EDIT per suggestion: Durabrand Model PDV-709, Lenoxx Electtonics Corp. 35 Brunswick Avenue, Edison, NJ website: lenoxx.com
PHone # 800-315-5885

[Bella]

Try returning it to the place where you bought it, and exchange the whole thing for a new one?

Cindy

[Concisus Cognatus]

With all the resourceful people frequenting this forum I'll bet posting the companies name will yield good results. Good luck.

[JPalmer]

They sell that particular model at Wal-Mart.... maybe they'll exchange or refund for you.

[toverman]

I agree that a full replacement might be the best way to go. Could be the battery is fine but the player has some kind of problem that causes the battery to be drained too quickly.

Anybody got relatives in Jersey? Send 'em over to knock on their door.

[carrbowl]

Good luck with that...remember this is WALMART...the return policy was null and void before the child even opened the gift!!!!!!!!!! Before we even had a chance to see if the silly thing worked???!!! And then try to find a "human being" at that store that actually cares about sometihing....please...