Pleasant surprise from eBay

[Cope]

On May 3rd, I ordered a set of Kenko extension tubes from an eBay dealer located in Hong Kong. I had them in a couple of weeks, but even though they were well wrapped, there was serious damage to one of the tubes.

I immediately contacted the dealer, and after several days without a response, I contacted them again. After no response, I filed a claim with eBay, who transferred it to PayPal. Once PayPal contacted the vendor, they contacted me and told me to return them for replacement, which I did. PayPal requires that you eiher close a dispute or escalate it to a claim, within 10 days. Since there was no way I could get a replacement set within 10 days, I waited until day 10 and escalated to a claim, but I notified the seller that once I received a new set of tubes, I would cancel the claim.

Several days later (10 days ago) I got another set in perfect shape, so I closed the claim, and left favorable feedback except for communications. I got very nice feedback from the seller (above and beyond what most say), case cclosed.

Saturday evening I noticed that I had a message from eBay, they issued me a $100 gift coupon as compensation for my trouble!

[idnurse41]

Alan that's great that they made things right for you. I've had to escalate a claim before on ebay and was happy with the solutions they gave. I'm leerie on ordering from Hong Kong, but glad you got what's due to you-plus the coupon for your trouble.

[PhotosbyHollyWood]

that is good news... and it is nice to know that there are some good people out there... ones that care about customer relations.


hmmm now...what do I need... I mean you sound like you could use a little help spending that 100.00 lol

have fun

[Cope]

Originally Posted by PhotosbyHollyWood

that is good news... and it is nice to know that there are some good people out there... ones that care about customer relations.


hmmm now...what do I need... I mean you sound like you could use a little help spending that 100.00 lol

have fun

Holly, as soon as I saw the coupon, I told my wife to log onto her eBay quilt shop and go shopping. It took her less than 30 minutes to spend the money.

[Cope]

Originally Posted by idnurse41

Alan that's great that they made things right for you. I've had to escalate a claim before on ebay and was happy with the solutions they gave. I'm leerie on ordering from Hong Kong, but glad you got what's due to you-plus the coupon for your trouble.

Pamela,

I have ordered from Hong Kong many times, and never a problem. This site was recommended at Nikon Cafe, and they have a good rating.

[PhotosbyHollyWood]

Originally Posted by Cope

Holly, as soon as I saw the coupon, I told my wife to log onto her eBay quilt shop and go shopping. It took her less than 30 minutes to spend the money.

that is not hard to do now days!!!
lol... glad it was put to good use

[ValkyrieOfOdin]

That's good news