16 x 20 prints mpix

[MRCPix]

I need some help I am in need of ordering a 16 x 20 print from Mpix, but when I try to order it there crop marks cut off the pic. I resised the pic in PS to 16 x 20 should I leave it alone and just use the crop marks MPix uses or is there a better way?

[Davidtxs]

can you use a 16 x 24 it wont require cropping while a 16 x 20 will

[MRCPix]

this is a print for a customer and they want a 16 X 20.
how you doing David long time no talk.
I know you do this stuff for your racing site.

[Davidtxs]

goin good i sell 16 x 24 or leave enough room to crop to 16 x 20, bad thing is i dont think there is much you can do to get a 16 x 20 unless you want to add white borders or a colored border or something

[MRCPix]

what DPI do you print yours at?
I am pretty sure the original file is big enough and has enough room to crop to 16 x 20

[Davidtxs]

300

[MRCPix]

that is what mine is at I will play with it and see if I can get it to work. If not then they will get 16 x 24.

[LonestarMan]

are you saying that you have uploaded a 16X20 but it still wants to crop it differently?

[MRCPix]

yes I cropped a print in lightroom to a 16 x 20 and saved it as a jpeg and when I uploaded it and selected a 16 x 20 print size it crops it smaller. any ideas as to why that would happen? unless I messed up the crop.

[carrbowl]

Hey Mike I had this exact problem the other day....when you try to crop it, there should be a way place tht says "recrop photo"....hit that and then try to crop it again..I emailed them the issue and they replied right away...it worked of me..hope it works for you

[LonestarMan]

I was going to reply that I had the same problem on my last Mpix order. carrbowl posted this issue yesterday on another thread too. You can adjust the crop on each one individually, but I don't know why it's happening. It never used to do that. I may talk to Mpix too.