Wal-mart not honoring previous CS3 upgrade price?

[boxofrocks]

See this thread.

I ordered it, and today received this email:

Dear Thomas Manchester,

The item(s) listed below from your order 267721434xxxx have been cancelled.

This item may become available some point in the future.
Please check back on our site at a later date to see if it is available. If so, you can place a reorder at that time.

================================================== =========
CANCELED ITEM(S)
------------------------------------------------------
Order Date: 25 APR 2007 06:37
Order Number: 267721434xxxx

QTY DESCRIPTION PRICE TOTAL
-----------------------------------------------------------------------
1 Adobe Photoshop CS3 10 Windows 1U, Upgrade 148.82 148.82

================================================== =========

Refunds
If you paid by credit card or debit card, your card will not be charged for the canceled item(s).

If you paid with a check online, the funds will be credited back to your account within 10 business days.

If you paid with a Gift Card, the funds will be credited back to the Gift Card used in the original purchase.

If you paid with Bill Me Later®, your account will not be charged for the canceled item(s).

Help
If you have any questions contact one of our Customer Service Associates at help@walmart.com.

Sincerely,

Customer Service at Walmart.com
http://www.walmart.com


I wonder if Adobe made them pull the plug on that. There is a lot of history of manufacturers being very upset at Wal-Mart's pricing.

Good luck trying to do battle with those guys.

[chenology]

well.. it's now $194.82

[boxofrocks]

Right--and shown in stock.

It was that price a day or two after I ordered.

[johnastovall]

Might be worth filling a complaint with the AG's office and you can do it on line.

He might see taking a shot at Wal-Mart a good political move.

[zepp]

Originally Posted by johnastovall

Might be worth filling a complaint with the AG's office and you can do it on line.

He might see taking a shot at Wal-Mart a good political move.

I wouldn't waste my time doing this. It took me all of 30 seconds to look up their terms of use policy on the web site. As thought, Walmart invested good money in legal consultation beforehand to cover issues such as this.

http://www.walmart.com/catalog/catal...t=538449#42030

[WLPelzmann]

I got a confirmation on my order on March 25th.
Today I also got the same cancellation notice.

In the past, I thought the retailer was obligated to honor the advertized price.
The fact that they have it available now at a higher price is bull*@*t.

[jamesw]

Same thing happened to me. Not happy w/ Walmart. This explains why I don't shop at their stores anymore and now so-long walmart.com!

James

[boxofrocks]

9:02 tonight:

[AndrewCCM]

I dislike Walmart for a lot of reasons. This is but a blip on my radar.

Targeting small biz in small towns to put them out of business with cheap imported crap is more my "prob" with them. Small town America isn't the same anymore. Hard to make a go at it anymore. Family businesses no more.. Blah blah.. sorry I digress..

[darktiger]

Originally Posted by AndrewCCM

I dislike Walmart for a lot of reasons. This is but a blip on my radar.

Targeting small biz in small towns to put them out of business with cheap imported crap is more my "prob" with them. Small town America isn't the same anymore. Hard to make a go at it anymore. Family businesses no more.. Blah blah.. sorry I digress..

Still, people choose where to shop. If people did not want low prices then Walmart would not be as popular as it is. Doesnt matter, I shop a targets, randells, central market and costco...

[Wes]

Sounds like we're on the verge of full-blown Wal-Mart bashing here.

Tom - seems to me that what they did was wrong. I would report it to the AG as was suggested before and then let it go. Not much going to come of it anyway but at least you will have done due diligence by reporting it.

[kenw]

what? They can't change the price......? geesh.....

[lhdvies]

Consumers rule and where they decide to shop will determine who stays in business.
When small higher priced businesses in small towns go out of business it is the local consumer who decided to buy the lowerpriced items. Capitalism is what it is and the consumer will continue to determine who they will support.

[boxofrocks]

Called them up and spoke to a real live human. After a little friendly debate, they decided to honor the original order.

[Wes]

Way to go, Tom. I'm pleasantly surprised.