Buy/Sell Transaction Problem #2

[Abel]

Originally Posted by etnbtlh

I apologize, but as you said, she shouldn't have shipped it if she didn't have it. But it doesn't matter now.

When she said she shipped the Vagabond this morning, I immediately asked for a full refund. There's been no response as of yet.

i understand that... but it wasnt intentional as she stated. she shipped it out thinking that was what was purchased. so thats not considered fraud... its a mistake.

you emailed her this morning, hopefully you'll hear back soon on the transaction.

[LSin75075]

I emailed the buyer as soon as I found out that I mistakenly shipped the Vagabond instead of the B800 (this morning). I had listed the B800 for sale like... 7-8 months ago. Somehow the sale was bumped a couple months back. when I saw that it was bumped, I glanced and thought it was a listing for my Vagabond (which IS still for sale). I replied thinking (in my own crazy head) that I was responding to the thread about the Alienbee Vagabond w/ carry case, etc (not AlienBee B800 w/ carry case, etc). <--- not an impossible mistake

In fact, at 1:23pm on Friday (shortly BEFORE receiving payment), I sent the buyer this message (Abel, you can see it I'm sure):

thanks! it is charged an ready to go. also, i was originally keeping it plugged in all the time, but alien bee changed the instructions and said you don;t have to do that after all. enjoy! i'll let you know the tracking number as soon as I have it.

Obviously a light wouldn't need to be charged, or plugged in all the time per mfg's instruction, lol. An oversight on the buyer's end as well.

I told the buyer as soon as I realized that there was a mistake to refuse the shipment and send it back to me. If this was a bait and switch deal, I don't think I'd send someone a perfectly good Vagabond.

Also, I dropped of the Vagabond at the UPS store on Friday around 5:30pm (Little Elm, TX location on 423 and ElDorado if you'd like to verify). The clerk told me that he wasn't sure if the UPS driver would make another pickup that night, and that if not, it would go out Monday (no Saturday pickups). Luckily I was able to call the UPS Store and have them hold it (saved me $40 in round trip shipping as I obviously would have had to pay for the return shipping).


This really isn't a big deal at all. I shipped the wrong item on accident. Admitted fault. Told the buyer to return the item. My only issue is the way the buyer is acting. Abel, like you said, I've sold 7 items here, some for over $1,000 and have 100% feedback. The buyer gave me less than a HALF day to respond, and has already filed a claim with paypal. WTF? Demanded a refund by the end of the day (Sorry, like most people in the country, Monday is an extremely busy work day). Created negative threads about me, etc... Now I can't even issue a refund because PayPal has "held" the funds where I don't have access to them. (Will try and resolve with PayPal sometime tomorrow, but they are a nightmare to deal with). If the buyer hadn't filed a dispute with PayPal I could easily just refund him.

Sort of ridiculous behavior for someone who'm I'd assume is an adult.

AGAIN... I want to reiterate that this IS my fault, I do take 90%+ responsibility and I will fix it... just give me a few minutes... jeez

[Abel]

I agree. As I mentioned to the buyer it seems as though its just an honest mistake. Plain and simple and needed to give you a little more time to respond since many people can't monitor their email/private messages every hour of every day.

Once I read the pm you sent the buyer I was confident this was just a mistake. Not a bait and switch scam.

Heather, thanks for following up and making it right.



Since the complaint was filed with PayPal, Im sure it'll take a little longer to get the money refunded in a timely manner. When I mentioned to the seller to file a complaint I didn't not know the complete background of the story. If you read this entire thread you'll see how it all unfolded.

Erik, rest assured you'll get your money back and this misunderstanding will right itself.

[etnbtlh]

As of now, the Paypal dispute is cancelled so there's no reason not to send a refund. At this point, I just want my money back and the matter closed.

[LSin75075]

Refund issued, problem resolved.