Smugmug

[Jusselin]

Just have to say that i was given false info about smug mug before i joined....so my expectations were VERY high, then when they were not met i was extremely irritated.


Unfortunately, the false info was given to me by a friend...Not a smugmug rep. So i really have no right to be mad at them. So far the customer service has been great and the forum has been a huge help....hopefully we will be able to have our site finished and launched in a few days! =]

[groovyone]

Out of curiosity, what info did your friend give you?

[carrbowl]

setting up the site is definitely the worst and sounds like your expectations were a little too high. Smug mug is worth their money ... I used them for several years and would use them again if I need them. They have their niche and work wonderfully.

[Jusselin]

Originally Posted by groovyone

Out of curiosity, what info did your friend give you?

my dumb@$$ friend told me they had live chat customer support 24/7 and that they had phone support too. So imagine my fury when i spent the money to go pro at like midnight and then had NO ONE to contact about help lol...I was seriously irritated, but it wasn't smugmugs fault so no hard feelings towards them. However, i am going to ask my friend to not speak to me any more while inebriated.

[MT Stringer]

After reading your original post, my first thought was "maybe you do need a refund so you can get on down the road". Just my way of thinking. I have been with them for three years. Each time I try to customize my site, I go through some trials and trivilations, but eventually, I get things sorted out.

Good luck with your site. I am willing to bet it will turn out fine.

[Jusselin]

Oh yeah totally satisfied and beyond with SM....thanks for all the help in this thread and with SM CS and Dgrin

here is our site, I am new to this so if there are any bugs or anything you see out of the ordinary then please let me know

RGV Photographers | LNJ

[ZacW]

Originally Posted by Jusselin

Oh yeah totally satisfied and beyond with SM....thanks for all the help in this thread and with SM CS and Dgrin

here is our site, I am new to this so if there are any bugs or anything you see out of the ordinary then please let me know

RGV Photographers | LNJ

Wow it looks great! It took me years to customize my site and you did yours in just a few days. Nice :D

[Jusselin]

hey thanks zac....as far as i know i am finished with it but who knows with new features and all....The forums really helped speed up the customization process!

[Tom]

Originally Posted by ZacW

Wow it looks great! It took me years to customize my site and you did yours in just a few days. Nice :D

No kidding. I've been with smugmug for ~6 years now and still don't have it as customized as you.

Maybe I should get on that.

[Jusselin]

wow hey thanks guys....really makes me feel good, i worked on this for days non stop....around the clock CSS and stuff, so a lot of hard work went into getting it done they way we wanted it!