Can't say enough about the guys & gals at Smugmug

[akimartymar]

I live in Bridge City and recently had my house first flood during the storm surge of Hurricane Ike and then burn to the ground a few days later. I let my clients that I had waiting on items no what had happened and that their orders would be delayed. One of them email me this morning with this.

Hey Martin,
Hope you guys are surviving and getting cleaned up--heard things were a mess, to say the least. I've been trying to think of a small way to help you out. . . .so I emailed the guys at SmugMug and told them about your situation, sent a link to your website, and got the following response:

Hi Jennifer,

Thanks for emailing SmugMug!

I wish you, your family, and Martin well and you have all of my prayers.
It's really hard for me to grasp what it must be like because I get no
natural disasters here in upstate NY (besides the occasional 5 foot snow
storm!). We would love to help out Martin. Can you let him know that we have added enough credits to his account to pay for next years subscription fee? By the way, his photos are beautiful! I looked at the wedding photos and I had to sit back in my seat for a minute :). Tell everyone we are thinking happy thoughts and wish you all well.

All the best,
Zac
Support Hero

[BeccaJ]

how cool is that!

[DangerouslyMoody]

holy smokes!! that is awesome!! people amaze me that there are still people out there with a heart!! i am glad to be a part of this group!

[SmugMug]

Originally Posted by DangerouslyMoody

holy smokes!! that is awesome!! people amaze me that there are still people out there with a heart!! i am glad to be a part of this group!

The nice about this is that Zac nor anyone at SmugMug had to get approval to do this sort of thing. We are empowered from the very top to make any decision like this.

[akimartymar]

The kindess was greatly appreciated.

[kula23]

Awesome, everyone who experienced those flood deserve to have something that they lost and can be replace to help them out to let them know they do have heart. Nice job on SmugMug!

[ndsimm]

when you do good, good always comes back...congrats Marty and great job Smugmug!

[SmugMug]

Originally Posted by kula23

Awesome, everyone who experienced those flood deserve to have something that they lost and can be replace to help them out to let them know they do have heart. Nice job on SmugMug!

Yeah, you know we have never really gone too crazy with it all, but if someone emails us with photos of their disaster, we have always always given them free service for some time. i.e. San Diego fires, Katrina, Tsunami etc.

Surprisingly not that many people email us about it even though we know that one of the top reasons people buy SM is the safe secure storage backup.

Markham

[terryturner]

I have never received anything but exceptional customer service from Smugmug and in particular Markham.

Terry

[snidow]

Hats off to smugmug, I have to totally agree that all the support I have received from them, it has been quick and friendly. It's nice to see them supporting members in this manner.

[futurshox]

That's fabulous, both SmugMug's kindness and Martin's customer emailing them in the first place. Kudos to all!