Ordering For A Customer

[Wil_Bloodworth]

I just ordered prints for one of my customers and had the prints shipped directly to their address. I am billing them separately and paid for the prints through my pro account.

The customer isn't going to receive an invoice showing what the costs were are they? Please tell me they won't receive an invoice!

- Wil

[carrbowl]

I didn't when I received my order...

[Wil_Bloodworth]

Renae,

You're a photographer with a SmugMug account right? Did some other photographer order some photos for you and have them sent directly to you?

- Wil

[dlanter]

Will,
I can't answer your question, but you might want to go to the Dgrin forums and ask them in the pro threads. If an invoice is normally included with a drop shipment maybe they can head it off. We don't know when Markham will see this thread and you will probably get a faster response on Dgrin.

[Wil_Bloodworth]

Dan... I completely forgot about those forums. Thanks for the reminder!

- Wil

[dlanter]

Wil,
Let us know what the answer is here. Would be good to know for future use.

[Wil_Bloodworth]

Whew... here's a quote from their FAQ:

Your customer will select a shipping method in the shopping cart, and pay shipping costs in addition to your custom print prices and any applicable taxes. Currently we ship through the USPS and FedEx, both domestically and internationally. More info.

No worries, there's no invoice or mention of pricing in the order packaging.

But... this assumes the customer is the one that placed the order... so I'll dig deeper.

- Wil

[dlanter]

I just did a search on dgrin and in one thread Allen said that if the shipping address is different than the billing address an invoice is not included.

[ndsimm]

I've ordered several prints for customers and this was my concern at first, so I had a print sent to a friend of mine...all they get is the print....no worries

[Wil_Bloodworth]

That's good news!

- Wil

[SmugMug]

Originally Posted by dlanter

I just did a search on dgrin and in one thread Allen said that if the shipping address is different than the billing address an invoice is not included.

Allen is exactly right. Sorry I was not around to answer this.

Markham