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SmugMug trouble

This is a discussion on SmugMug trouble within the Website Talk forums, part of the Business Discussion category; have you emptied your cache and browsing history? Your site works on my mac, using FF when i click your ...

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  (#16) Old
Senior Member
 
dixonduke's Avatar
 
Posts: 266
Join Date: Jul 2009
Location: The Woodlands, Texas
Real First Name: Duke
Camera: Nikon D90
Can Others Edit My Photos: Yes
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08-23-2009, 09:45 PM


have you emptied your cache and browsing history?

Your site works on my mac, using FF when i click your signature link.

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  (#17) Old
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Phanee's Avatar
 
Posts: 485
Join Date: Jul 2008
Location: Plano, TX, Texas
Real First Name: Phaneendra [PG]
Camera: Canon 5D Mark II & 5D
Can Others Edit My Photos: Yes
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08-24-2009, 08:45 AM


I am not able to get into galleries either. I can login in and create galleries etc. But cannot see the photos in the galleries. Sent email to help@smugmug.com.

I tried this from two different computers and from both IE & Firefox.

Last edited by Phanee; 08-24-2009 at 08:46 AM.. Reason: Additional details
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  (#18) Old
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eebronc's Avatar
 
Posts: 44
Join Date: May 2008
Location: Denton,Texas, Texas
Real First Name: Ed
Camera: Sony A700
Can Others Edit My Photos: Yes
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08-24-2009, 10:02 AM


Thats same thing happening to me on Sun. at home I'm at work now and am able to get in Galleries on my work computer

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http://ewellphotography.com/
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  (#19) Old
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photonewb's Avatar
 
Posts: 2,846
Join Date: Jun 2007
Location: Houston, Texas
Real First Name: Richard
Camera: Nikon D300
Can Others Edit My Photos: No
iTrader Rating: 2

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08-24-2009, 10:05 AM


starting to sound like their most recent maintenance window caused some problems.

and they're usually really "johnny on the spot" returning emails, even on weekends...wonder what the deal is. My issue seems to have resolved itself (or they fixed it) but still never heard from anyone.
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  (#20) Old
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Posts: 485
Join Date: Jul 2008
Location: Plano, TX, Texas
Real First Name: Phaneendra [PG]
Camera: Canon 5D Mark II & 5D
Can Others Edit My Photos: Yes
iTrader Rating: 3

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08-24-2009, 11:39 AM


I emailed Smugmug as I mentioned in my earlier post. I got the reply and the problem is resolved. It has to do with setting up CName with Domain registrar.

I never had to contact Smugmug customer service till now. But now I know why everybody is so happy with Smugmug. This is one of the best customer service I have seen.
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  (#21) Old
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S-Man's Avatar
 
Posts: 2,789
Join Date: Jan 2008
Location: Houston, Texas
Real First Name: Sam
Camera: Canon 5D, 40D
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08-24-2009, 12:58 PM


Maybe THIS could be the problem?
You have to change your CNAME's again (maybe).

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Sam
Houston Wedding Photographer
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  (#22) Old
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eebronc's Avatar
 
Posts: 44
Join Date: May 2008
Location: Denton,Texas, Texas
Real First Name: Ed
Camera: Sony A700
Can Others Edit My Photos: Yes
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08-24-2009, 09:02 PM


I was able to access my site when I got home today.Thanks for all the help yesterday!!!!!

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http://ewellphotography.com/
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